Frequently Asked Questions
Some of your Questions:
Q. What are your hours of operation?
We’re open Monday through Friday, 8:00am-5:00pm.
Q. Which cities do you photograph?
We cover a 45 mile radius from our office in Minneapolis at no charge. For properties outside our coverage area, we charge a trip fee for the photographer's extra time and mileage. Please contact Customer Service for a quote.
Q. What is an “Arrival Window”?
An arrival window is a 2 hour block of time in which the photographer will be arriving at the property.
Q. Why can’t I schedule a specific time with the photographer?
We schedule a window to provide our photographers with some flexibility.
Our photographers can encounter issues at a previous shoot or traffic and weather delays.
Q. Will the photographer call me on the way to the property?
Yes, the photographer will provide courtesy call when they’re roughly 30 minutes from the property.
Q. Can I request a specific photographer?
Yes. We always do our best to schedule you with your preferred photographer(s). Please note, requesting a specific photographer may affect the date and/or time of the appointment.
Q. How should I prepare my home for photography?
When an appointment is scheduled, we include the Home Photography Checklist with the appointment email. The checklist has suggestions for getting your home “photo ready”. We recommend de-cluttering the home as much as possible.
Q. When will I receive the photographs?
We provide next business day and Saturday processing. For example, if a property is photographed on a Monday, you’ll receive the photos by the end of the business day on Tuesday. Photos taken on a Friday, will be ready by the end of business day on Saturday.
Q. Can I get my photos first thing in the morning?
We always do our best to get the photos to you as quickly as possible, however, we guarantee the photos by the end of the business day.
Q. Do you offer rush processing?
Yes, we offer next day delivery before noon for an additional $50.00. If you would like next day delivery before noon, please add it to your cart on the services page.
Q. Should I meet the photographer at the property?
Q. What time will the photographer shoot the Exterior Shoot?
Q. Can I order exteriors now and interiors later?
Q. While the photographer is on the property, can they photograph a nearby attraction (i.e. lake, restaurant, school, park)?
Q. Do you offer weekend photography sessions?
Q. What is your cancellation and rescheduling policy?
Q. What is your bad weather policy?
Q. Can you add my photos I provide to the slideshow?
Q. I requested a photo and the photographer forgot to take it, can they go back?
Of course, we stand behind our work and we’re always happy to make it right.